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Smashburger
Smashburger Carves a Huge Chunk of the U.S. Burger Market Using STI: PopStatsSmashburger, a burger chain started in Denver in 2007, is not just smashing beef patties these days (its signature cooking technique). It’s also smashing records in new store openings — 100 stores a year! And STI: PopStats is bringing precision data to the company’s decision making process — ensuring the burger chain makes all the right moves in its race to compete in its highly competitive burger restaurant category. In 2007, Smashburger opened in Denver with one store and a vision to become a significant competitor. But the company’s market research process was hindering its growth. “We began humbly with just a simple spreadsheet,” said Elliot Schiffer, Director of Real Estate Strategy. “We quickly realized we needed a smarter and faster research engine. We created an advanced modeling system — and powered it up with industry-leading data like PopStats.” The next evolution for Smashburger was creating a six-step, multi-layered process to meet the company’s aggressive annual growth goals. “We’re a young brand and we’re doing some fun things in GIS,” stated Schiffer. “And PopStats is giving us the population insight we need to make the right location decisions rapidly, over and over again." Smashburger’s Six-Part Market Research ModelBy early 2015, Smashburger had opened 310 restaurants in 33 U.S. states, and seven countries, with half of the U.S. stores owned by franchisees by using this six-step market research modeling process:
Precision Data Supports Rapid Decision Making in Multiple MarketsSchiffer says that PopStats has been a critical component of its market research. “Through research, speaking to industry experts, and our own experience, we’ve found that PopStats provides the most accurate data in the marketplace as well as data sets not available elsewhere.” Today, PopStats data is “an essential factor in helping us find ideal markets and choose our best possible locations,” he added. “Growth is very important to our business and the PopStats growth data is key to our projections. “Our model sits ‘on top’ of PopStats data. Without accurate data, we don’t have accurate models. Our model and PopStats data has helped us eliminate potential underperforming restaurants and also identify trade areas where the demographics are changing or population is shrinking. And that has been a key to our rapid growth trajectory.” |
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