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2008 PopStats Research Conference Summary
Nearly 100 Attendees Gain Leading-Edge Market Research InsightThank You! We want to extend our heart-felt gratitude to everyone who attended the Third Annual STI: PopStats Research Conference and User Forum on March 5th to 7th at the elegant Stephen F. Austin Hotel in downtown Austin, Texas. By all accounts, the 2008 PopStats User Conference was a rousing success. As regular attendees know, this was the largest group gathered for this event so far. In fact, with just over 90 participants, attendance grew a whopping 35% over last year's conference. This year's User Conference was specifically created to help STI: PopStats users gain greater insight into our unique quarterly population-estimating tool and share other leading-edge market research tools, theories, and insights. This year our two-and-a-half day event was packed from sun up to sun down with presentations from Robert Welch, PopStats users, and industry experts. As a follow up to the event, we've prepared this User Conference Report with synopses of all the sessions. This is both a review of the highlights for those who attended and a guide to the ground covered at the event for those who could not be there with us. As always this year's User Conference was an opportunity for everyone to share their thoughts, opinions, and experiences about market research with their peers. In keeping with our information exchange philosophy, we are also including a few of the many comments shared by the User Conference's attendees about the sessions. For even more information on the 2008 PopStats User Conference sessions, please download the session presentations. TABLE OF CONTENTS Wed. March 5, 2008
SESSION 1 - What's New and Major Initiatives Taking Place, Robert Welch Thr. March 6, 2008
SESSION 1 - How Understanding the LandScape Leads to Customers, Cindy Reid Fri. March 7, 2008
SESSION 1 - Defining a Trade Area, Robert Welch
Wednesday, March 5, 2008
SESSION 1 - What's New and Major Initiatives Taking PlacePresenter - Robert Welch, President, STI, Austin, Texas What's New with PopStats? Robert reported that PopStats now contains 997 points of data, which is significantly more than when the product launched in October 2001 with 21 points of data. Since its inception on the market research scene as the first quarterly population estimate, the product has never missed a quarterly release. Its April 2008 release will be number 27. New features of this release will include:
Major PopStats Initiatives Underway. Robert also reviewed several new products under development including:
Attendee Comments on this Session Include:
SESSION 2 - Marketing to the Wealthy HispanicPresenter - Manuel Delgato, CEO, Agua Marketing, Houston, Texas Manuel gave a deeply informative and highly entertaining look at the biases that often get in the way of properly marketing to the U.S.'s expanding Hispanic population - which currently stands at 44 million (more than Canada's entire population). This sector represents an $800 billion market. In fact, one half of the population owns their home. He said that one of the biggest problems with marketing to Hispanics is that "companies don't know what they don't know." After revealing the common misconceptions, Manuel presented six powerful insights on the cultural realities that marketers must consider in order to effectively target this still growing market sector:
Attendee Comments on this Session Include:
SESSION 3 - The Top 50 Growth Markets in the U.S.Presenter - Robert Welch, STI "What a difference a year makes - especially this past year," stated Robert during his presentation of the current high-growth markets in the U.S. He pointed out that, despite the economy, markets are still growing; because there are still 3,000 new residents per quarter based simply on birth versus death rates, which are "not impacted by the economy." However, migration has stalled with people "staying put" for now. He pointed out that California, Texas, and Florida are still growth leaders. There is stable growth in the mid-Atlantic states. Also the over-50 population will begin to define the marketplace, gradually edging out the 30-year-old age group. Robert presented a map and gave a short discussion on the high-growth markets - which actually only includes 49 markets this year (versus 54 in 2007). To make the list, markets in the continental U.S. had to meet thee three criteria:
Las Vegas was usurped from its long-held #1 position by New Orleans, and dropped to number 17. Robert said that from his observations the growth in New Orleans is from the high-income sector, "because they can afford to return." He also pointed out that the Carolinas took three of the 10 top spots on the list. PopStats's10-year growth projections show Las Vegas retaking the number one position and Austin, PopStats's hometown, moving up to second-place. Attendee Comments on this Session Included:
SESSION 4 - Determining the Health of a MarketPresenter - Tom Kessler, Managing Partner, ROIC Analytics, Boise, Idaho One result of today's tighter economy is that businesses require greater "proof" that a new market is a viable new location. Tom addressed critical questions that businesses must ask themselves including: How can market researchers bring this proof to the decisioning process? How can companies continue to grow in declining markets? What are the demographics that will make a difference? Tom pointed out a few particularly important market research questions to answer during challenging times including:
Tom reviewed a case study of one of his clients where he proved to them using PopStats's data suite that relocating four stores in Boise would both slow the erosion of the company's profits and increase its market share. By comparing business scenarios using side-by-side data he was able to demonstrate that by doing nothing the retailer would only realize an 11.6% market share. But by relocating four sites, the company would boost market share to 21%. "This was impossible for the company to ignore," he says. "Due to this one decision, the retailer enjoyed a 50 percent increase in sales last year." Attendee Comments on this Session Include:
SESSION 5 - Looking for DollarsPresenter - Tim Allen, title, Building Committee, Inc., city, state Tim presented a case study on the site analysis required for credit union customers, which he said, "provides a unique set of challenges." He showed how he built a matrix to identify ideal the credit union's ideal customers and their locations in its trade area. Some of the findings from the research that impacted site selection included:
Attendee Comments on this Session Include:
SESSION 6 - Simulation ModelingPresenter - Robert Welch, STI Attendees enjoyed a bit of humor as Robert worked to cut a particularly hard piece of Styrofoam in two. But the result was a greater understanding of the point he was making about slicing and dicing demographic data using simulation modeling. This session was created in response to feedback from the 2007 PopStats User Conference: Attendees' requested more insight on theoretical concepts in modeling populations. Robert said the biggest value from simulation modeling is that it gives you the opportunity to make forecasts with uncertain data, such as market size, selling prices, market share, and more. It works best with ranges versus discreet numbers. Although it sounds difficult, Robert said it's "surprisingly easy" when you apply a Monte Carlo simulation model using uniform, normal, empirical, and triangular probability distributions. "You can make statistical inferences when you have a range," he added. The basic goal of the simulation model is to analyze the customers, not the stores, because "customers pick stores, the stores don't pick the customer." Simply stated, simulation modeling includes these basic components:
Attendee Comments on this Session Include:
Thursday, March 6, 2008
SESSION 1 - How Understanding the LandScape Leads to Understanding CustomersPresenter - Cindy Reed, title, Mapping Analytics, Rochester, New York Cindy presented a discussion on maximizing market research with STI: LandScape. "Essentially the best research is the study of differences. The goal is to find out what is different between our customers and all possible customers. We are looking for clusters where there are differences, then we are measuring the differences between consumer groups." From her experience, Cindy said that many researchers tend to think that segmentation is just demographics. But it is "also attitudinal. The more information measured by your segmentation system, the better it will discriminate between consumer groups. That's why LandScape's attitudinal measurements are so valuable. They add an extra layer of detail for comparison." Also it's critical that market researchers "identify exactly who their customers are versus who they want them to be. First find your base and build your business around your largest cluster of customers. Then you can target customers you would like to attract with a whole new marketing program." Attendee Comments on this Session Include:
SESSION 2 - Relating Lifestyles to Panel Data, the Saga ContinuesPresenter - John LeTourneux, Senior Analyst, The Kroger Company, Portland, Oregon This session was part three in an ongoing discussion from Kroger started at the first annual PopStats User Conference. This year, John described how the largest U.S. grocery chain (by units) is attempting to tackle the challenge of relating LandScape lifestyle data to panel survey data. The company's goal is to gain customer insight to make smarter decisions on redesigning existing stores. With X stores in X markets it takes sophisticated research to segment its customers in each trade area. "Can we become more intelligent by combining value card customer data with our LandScape data?" That's the question that is driving Kroger's current research - and its constantly evolving mission to conduct more result-oriented market research. Eight-five percent of Kroger's customers use value cards, which allows the company to track what people purchase, how much they spend, and more. The process starts when the GIS department is given a group of stores with problems. To find solutions the researchers start by dividing them into two categories: Those with image problems and those with product selection problems. Kroger has found that there are 412 products that are the key indicators for its ideal customers, which are determined nationally versus regionally. They then compare the national norm to what each store actually sells. "We are looking at the movement of product based on the averages," noted John. "We need to know the bad and good to make the best decisions." Kroger is hoping that combining LandScape data with actual sales data will help the grocer make more profitable decisions on store changes. For the results of Krogers' current innovative demographic project, be sure to attend the 2009 PopStats User Conference. Attendee Comments on this Session Include:
SESSION 3 - Retail GIS: Developing Smarter SystemsPresenter - Mark Oster, President, Oster Research In Mark's talk, he explored the question: Can we use GIS as an "expert" system without hitting the typical "human research speed bump" along the way? He said that today's typical GIS process requires experts who are the knowledge holders of all of the retail information. They study all of the data and provide their opinions based on the numbers. The problems with this traditional approach includes:
An alternative is to bring "formal retail knowledge" into the GIS process using hypothesis testing that incorporates a lot of data. The GIS analysts only need to insert their informal retail knowledge, which lessens the time and work required to complete trade area studies. They are effectively freed from "recalling anecdotes and pouring over minutia." They can quickly and easily produce reports that are concise and easier to read, and which express critical information in "development terms," not GIS terms. Mark gave an overview of his consulting company's four-step GIS process used to study the retail opportunities in a shopping center. He gave specific examples for a retail developer who used the "market potential" reports to attract retailers. The steps include:
Attendee Comments on this Session Include:
SESSION 4 - Thinking Outside the Polygon: New Advancements in GIS/Display TechnologyPresenter - Craig Johnson, Managing Partner, Geographic Enterprises, Boulder, Colorado Craig explained and demonstrated a new location-modeling technology called DERM, the Digital Earth Reference Model. It is an innovative way to extract geographic information data from every location on the earth using a polygon shape. He explained that the military is using the technology because it delivers a wide range of advantages that are equally valuable to the retail sector including:
The technology's mission is to "connect vast amounts of disparate data, one of the last great needs of modern data research," noted Craig. The purpose of the technology is to "make data easy to interact with and to see visually. Our tools allow researchers to connect to a wide variety of databases, from workstations to corporate, so they can rapidly deal with millions of records." Attendee Comments on this Session Include:
SESSION 5 - STI PopStats MethodologyPresenter - Robert Welch, STI One of the most popular sessions at all three PopStats User Conferences is Robert's description of PopStats's methodology. If you missed the presentation, be sure to attend the event in 2009. Here is a brief description of the methodology: These are the many models that comprise the STI: PopStats's model:
The STI: PopStats methodology also includes automated processes for overcoming any and all anomalies present in the data, including zip+4 inaccuracies, data smoothing issues, conversions (lofts), and overrides. Robert said that the STI: PopStats estimates are calculated on six computers working together in a pseudo-parallel processing manner. "We have created a self-correcting artificial intelligence modeling system that learns from itself." If a client has a question about STI: PopStats' estimates, Robert will research the issue. The client should first gather as much detail as possible, include any third-party evidence that supports the client's position, and be patient during the evaluation process. Robert will verify the issue, check the underlying data, check soft sources, and report back to the client in a timely manner. Attendee Comments on this Session Include:
Friday, March 7, 2008
SESSION 1 - Defining a Trade AreaPresenter - Robert Welch, STI Robert reviewed some of his own methods for defining trade areas, which he termed "Robert's Bag of Tricks," including:
Attendee Comments on this Session Include:
SESSION 2 - Creating a Compelling MapPresenter - Robert Welch, STI "Mapping is just telling a story," said Robert at the start of his talk on creating compelling maps. "You are trying to get across specific points, so you need your maps to clearly communicate your point." He said that the four basic elements of maps are:
Attendee Comments on this Session Include:
SESSION 3 - The BreakoutsPresenter - Robert Welch, STI Attendee Comments on this Session Include:
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