GIS - Frequently Asked Questions
 

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    Frequently Asked Questions About GIS Mapping

    Many businesses today are exploring desktop mapping to learn more about how this powerful and easy-to-use business tool can vastly improve their market area decisions. As they research the world of geographic information systems (GIS) for business, they usually have several basic questions about the specifics of mapping, for example: Who uses desktop mapping? and What does desktop mapping cost? To speed your research process, we've compiled a list of several of the most frequently asked questions about GIS mapping. Our answers will give you the foundation of knowledge you need to begin using this dynamic business tool to make better and more precise market decisions in today's increasingly complex and competitive markets.

    1. What is GIS?
    2. What is desktop mapping?
    3. Who uses desktop mapping?
    4. Why does my business need desktop mapping?
    5. Which departments in my business can use desktop mapping?
    6. Where does desktop mapping fit in the business cycle?
    7. What does desktop mapping cost?
    8. Why did STI base its GIS software and data products on MapInfoŽ?
      Questions and Answers
     
    What is GIS? Originally Geographic Information Systems (GIS) was a science created by engineers to identify where geographic objects sit in the world. Enterprising businesses took these scientific methods and tools, and adapted them to meet their market analysis needs. Today, GIS for business is the science of analyzing vast amounts of data to make a nearly limitless number of strategic business decisions -- better and more efficiently. With GIS, businesses can analyze data to, for example, help them scout new store locations, improve delivery routes, identify new markets, choose sites, conduct advertising campaigns, plan distribution networks, and allocate resources. What's more, within the world of GIS for business there is desktop mapping, which capitalizes on the planning and decision-making aspects of GIS. Desktop mapping software and data products give businesses the power to easily achieve an enhanced level of information from their desktop computers. Overall, GIS is an exciting technology, with benefits well worth the effort to get to know.

    What is desktop mapping? Essentially, desktop mapping brings geographic and business data to life. Mapping is a powerful way to link information with a geographic location and, therefore, literally see data in its context -- from areas as small as your business's local neighborhood, to areas as large as the entire United States. Further, mapping is a highly-flexible analysis tool that presents data in a variety of visual presentation styles such as different shades of color, as symbols of different sizes, as dot patterns of varying density, or all of these at once in multiple layers. So, instead of making your analyses based on data listed in dry tabular formats, such as business revenues and customer profiles, desktop mapping places the data into a vivid map of your trade area -- allowing you to see information from a whole new perspective. The maps can show you where things are and where they are not -- for example, where your target audience lives, the geographic boundaries surrounding your units, and your competitors' locations. As a result, you will not only have the specific numeric information you need, but you will now also see geographic relationships in your data that you may not have otherwise been able to see, such as buying patterns and overlapping markets.

    Who uses desktop mapping? Today, mapping is helping to shape more strategic business decisions than ever before. It's being used by progressive businesses in a wide range of industries, including retail, restaurant, grocery, banking, and real estate, to solve a variety of problems quickly and efficiently. In fact, businesses that have already recognized the dynamic potential of GIS are enjoying the competitive edge in their markets.

    The use of desktop mapping has grown dramatically since 1991, when new developments in GIS made the process affordable to more businesses. Innovative and competitive businesses were the first to take advantage of desktop mapping's powerful and unique analytical capabilities to help them visualize their market situations, analyze data, and build realistic models that predict how changes in strategy might affect them. Over the past decade, many more businesses have added mapping to their decision-making tools to help them, for example, select new locations, research their competition, and compare markets. According to industry predictions, the number of companies using desktop mapping will continue to increase. In fact, the use of GIS for business is expected to grow from a $250 million business in 1997 to $5 billion in 2000. Fueling this growth will be, in part, the businesses who have already begun using desktop mapping and who have seen the extraordinary possibilities it brings to their decision-making processes. These business will expand their use of this dynamic tool to help their companies grow and compete even more effectively in the future.

    Why does my business need desktop mapping? If you're interested in increasing your business's productivity, market share, advertising effectiveness, or sales, desktop mapping can help. In every situation, it can optimize your opportunities and help you avoid costly mistakes. In many cases businesses that have gotten along without mapping don't realize the power and potential it can offer. However, if you have not yet applied desktop mapping to your business, it probably means that you're not succeeding as well as you could be. The more you know about your location, your sales, your customers, and your competitors, the more successful your business will be. Desktop mapping can ensure you know all there is to know.

    Many growing businesses have considered mapping, but they've fail to recognize the point at which it can make a dynamic difference in their businesses' growth potential. There are, in fact, several points at which mapping can become a strategy for success, including expanding into new locations or expanding your product lines, because when most businesses expand they are typically expanding outside their area of knowledge. You may have succeeded in your hometown market because you know the area well, but when you decide to expand into a new market it's likely you know very little about the area. In cases like this, mapping answers questions you cannot answer yourself. If you rely on guesswork to make decisions in new markets, it could significantly limit your opportunity and result in thousands of dollars in mistakes.

    In addition to helping you expand more effectively, desktop mapping can be an insightful tool to track changes that impact your business over time. Just like anything else, data changes. One example of this occurred with a national fast food restaurant chain when it analyzed its sales data in one of its trade areas over time and discovered that its market share was shrinking. Further analysis showed that the neighborhood's demographics had changed over time. The restaurant changed its menu to reflect the new population and regained its market share -- all thanks to the power of desktop mapping.

    Which departments in my business can use desktop mapping? Nearly every department can benefit from desktop mapping. Here are just a few examples:
    • Top management can use mapping to compare various markets from a national perspective,
    • The planning department to set more strategic pricing policies,
    • The distribution department to define superior product distribution routes,
    • The legal department to document legal matters, and
    • The marketing department to target ideal advertising placement.
    With so much opportunity to benefit from mapping in your company, it can quickly become one of the most cost-effective investments you'll ever make.

    Where does desktop mapping fit in the business cycle? Whether you recognize it or not, mapping is already part of your decision-making process. By bringing it to your desktop, you'll reap tremendous rewards. Mapping plays a major role at every step of the business cycle including selecting a location, advertising that location, and selecting new products and services in the future. Here are three examples of how mapping can dynamically impact a business throughout the traditional business cycle:
    • Selecting an ideal location. Using mapping to select store locations takes you far beyond educated guessing, because it allows you to identify ideal customer profiles, account for your competition, locate other stores in your network, determine zoning issues, and assess all other variables that impact finding your ideal locations.


    • Advertising to customers. Mapping helps you more successfully and cost-effectively advertise to your target audience, because it allows you to more exactly target where your customers live and work. With this information you can determine, for example, where to place outdoor advertising such as billboards. Another example of the dynamic impact of mapping on advertising is direct mail. Mapping allows you to do true micro-marketing because it can precisely target the addresses of your customers. This helps you avoid blindly sending your advertisements to a mailing list that may include part of your target audience, but also people who do not fit your business's demographic profile. Considering each piece of mail can cost $2 to $5, the cost savings of the true micro-marketing with desktop mapping can be tremendous.


    • Expanding product lines. The best way to expand your product lines is to fully understand who your target audience is, so that you can determine what additional products they might buy. Mapping provides an excellent way to learn exactly who your customers are -- all you need to know is their addresses. Once you obtain their addresses through, for example, a frequent shopper program, you can then use mapping to geocode where those customers live. With your map in hand, you can start making inferences about who your customers are and what additional products might attract them. For example, a restaurant may learn that its customers are health-oriented. So, by adding more health food items on its menu, it can increase sales. With the access and affordability of powerful desktop mapping tools, nearly every business should explore how and in what ways mapping can impact their businesses -- and help them maximize their opportunities for maximum sales.


    What does desktop mapping cost? The cost of mapping ranges widely depending on your company's needs, including how many markets you're located in and how detailed your analyses needs to be. The cost to do mapping could vary from a low of under $2,000 to a high of nearly $1,000,000 per year. However, to determine the true cost of mapping, you must consider how much money it will save you and how much money it can make for you. For example, if you do not choose ideal locations that maximum your sales, your loses could add up to hundreds of thousands in just a few short months. On the other hand, if you chose an ideal location, your increased profits could be dramatic.

    In two real-world examples, one STI client, a commercial broker, bought data for one market for $500 and GIS software for $1,200, for a total investment of $1,700. Today the broker is using the mapping analysis from that investment to sell real estate worth millions of dollars. Another STI client, a grocery chain, looks at mapping from a strictly valuation (return on investment) point-of-view. The chain is currently investing about $800,000 each year in mapping, because it knows that at a minimum it will make $4 million per year from the answers mapping will provide. Executives at the grocery chain have calculated that it will receive a 300% annual return on its desktop mapping investment.

    Why did STI base its GIS software and data products on MapInfoŽ? After an extensive evaluation of various desktop mapping software programs, STI selected MapInfoŽ, the leader in desktop mapping, as the program with which to make its software and data compatible. Along with being powerful, MapInfoŽ offers an extensive variety of desktop mapping functions. This has helped us to make STI's Vortex software program and its vast selection of data products among the most powerful available today. Our innovative and cost-effective software and data products, gives business the best of all possible desktop mapping solutions.